Tech Support

Monday - Friday 9AM - 6PM (480) 518-5727 Support@MountainInternet.com

When you sign on with Mountain Internet, you don't just get the servers, you get the service. We stand behind all of our products and services with our support team available 9am-6pm Monday - Friday. We will solve any problem, answer any question, and quell any uncertainty you may have... well, relating to the services we offer anyway.

What are your DNS Servers?
Primary: dns1.mountaininternet.com
Secondary: dns2.mountaininternet.com

What do I use for my POP and SMTP server names?
Both are mail.yourdomainnamehere.com

How do I check my site statistics?
Go to: http://stats.yourdomainnamehere.com and log in with your account username and password you were provided when you signed up.

How do I check my email with the Web-Mail feature?
Go to: http://mail.yourdomainnamehere.com and log in with your account username and password you were provided on sign up.

How do I access my site Control Panel?
Go to: http://mycp.yourdomainnamehere.com and log in with the account username and password you were provided on sign up.

I lost my username and password. Now what?
Email support(@)mountaininternet.com with your request, and we will send out your original sign-up information to the email address we have on file for the domain's administrator. Or just give us a call!

I cannot receive email. What do I do?
1. Make sure that you are connected to the Internet. Can you browse the web? If not, contact your ISP (Internet Service Provider). If you cannot get to the Internet, you cannot retrieve email.
2. Try to access the email account in question via web mail. If you can, then the settings in your email-client software (Outlook, Outlook Express, Netscape, etc.) are not correct.
3. Send an E-mail to yourself. Did you get it? If so, all is well. Just because Uncle Fred said he sent you an email, and you did not get it, does not mean your email is not working correctly. Did Uncle Fred type the address correctly? Is Uncle Fred using the correct address? Is the message still in Uncle Fred's outbox? Do you have a virus or spam program running that blocked the email from getting in? These are all things we see happening every day!

I cannot send email. What do I do?
1. Make sure that you are connected to the Internet. Can you browse the web? If not, contact your ISP (Internet Service Provider). If you cannot get to the Internet, you cannot send email.
2. Try to access the email account in question via web mail. If you can, then the settings in your email-client software (Outlook, Outlook Express, Netscape, etc.) are not correct. Make sure under the servers tab of the account properties you have checked "My Server Requires Authentication" in your email-client software.
3. Does your ISP require you to use their SMTP (Outgoing Mail Server)? Many have this requirement in an effort to stop spammers from relaying messages via their servers. If you use an email account that is provided by your ISP (i.e. bill34534@earthlink.net) you will find their SMTP server name in the settings for that account in your email-client software . e.g. smtp.earthlink.net.

My site is not coming up! What do I do?
1. Make sure you are connected to the Internet. Can you browse the web? If not, contact your ISP (Internet Service Provider). If you cannot get to the Internet, you cannot get to your site.
2. Has your domain name expired? Go to: www.whois.sc, search for your domain name and look for the domain expiration date.
3. If everything checks out, call or email us ASAP!